Terms & Conditions

Article 1 - Definitions

In these Terms and Conditions, the following definitions apply:

  • Website: the online platform accessible via www.neonlumina.com, including all associated subdomains.
  • Website Owner: NeonLumina (Einzelunternehmer/Sole Proprietorship), owned by Muhammad Zubair, registered with Gewerbeamt Münster, Steuernummer: 33652342582.
  • Buyer: the person who makes a purchase on the Website.
  • Seller: the business entity that sells products to the Buyer, which may be the Website Owner or a third-party merchant.
  • Products: the goods offered for sale on the Website.
  • Consumer: a natural person who is not acting in the course of a profession or business and enters into a contract with the Seller.
  • Day: calendar day.
  • Distance Contract: an agreement concluded between the Seller and the Buyer under an organized distance sales system, whereby up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication.
  • Durable Medium: any means that enables the Buyer or Seller to store information addressed personally to them in a way that makes future consultation and unaltered reproduction possible.
  • Withdrawal Period: the period within which the Consumer can exercise their right of withdrawal.
  • Right of Withdrawal: the Consumer's option to withdraw from the Distance Contract within the Withdrawal Period.
  • Withdrawal Form: the standard form for withdrawal that the Seller provides.
  • Custom Product: any LED neon sign or related product that is manufactured according to the Consumer's specifications, including but not limited to custom text, designs, colors, or dimensions.

Article 2 - Identity of the Business

NeonLumina (Einzelunternehmer/Sole Proprietorship)

Hünenburg 17, 48165 Münster, Germany

Email: contact@neonlumina.com

Business Registration: Gewerbeamt Münster, Steuernummer: 33652342582

VAT ID: DE33652342593

Article 3 - Applicability

  1. These Terms and Conditions apply to every offer made by the Seller and to every Distance Contract concluded between the Seller and the Buyer.
  2. Before concluding a Distance Contract, the text of these Terms and Conditions will be made available to the Buyer. If this is not reasonably possible, the Seller will indicate, before the Distance Contract is concluded, how the Terms and Conditions can be viewed and that they will be sent free of charge as soon as possible at the Buyer's request.
  3. If the Distance Contract is concluded electronically, the text of these Terms and Conditions may be made available to the Buyer electronically in such a way that it can be easily stored on a Durable Medium. If this is not reasonably possible, the Seller will indicate, before the Distance Contract is concluded, where the Terms and Conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the Buyer's request.

Article 4 - The Offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow the Buyer to properly assess the offer. If the Seller uses images, these are a true representation of the products offered. Obvious mistakes or errors in the offer do not bind the Seller.
  3. Each offer contains such information that makes it clear to the Buyer what rights and obligations are attached to accepting the offer.

Article 5 - The Agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the Buyer accepts the offer and fulfills the corresponding conditions.
  2. If the Buyer has accepted the offer electronically, the Seller will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the Seller, the Buyer may dissolve the agreement.
  3. If the agreement is created electronically, the Seller will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the Buyer can pay electronically, the Seller will observe appropriate security measures.
  4. The Seller may obtain information within legal frameworks about the Buyer's ability to fulfill their payment obligations, as well as facts and factors that are important to responsibly concluding the Distance Contract. If that research gives the Seller proper grounds to decline concluding the agreement, then they are entitled to refuse an order or request or to attach special conditions to the implementation.
  5. The Seller will send the following information with the product or service, in writing or in such a way that the Buyer can store it in an accessible manner on a Durable Medium:
    • the address of the Seller's business location where the Buyer can lodge complaints;
    • the conditions under which, and the manner in which, the Buyer can exercise the Right of Withdrawal, or a clear statement regarding the exclusion of the Right of Withdrawal;
    • the information about guarantees and existing after-sales service;
    • the price, including all taxes, of the product; the costs of delivery insofar as applicable; and the method of payment, delivery, or implementation of the Distance Contract;
    • if the Buyer has a Right of Withdrawal, the Withdrawal Form.

Article 6 - Right of Withdrawal

Upon Delivery of Products:

  1. When purchasing products, the Consumer has the ability to dissolve the agreement without giving reasons for 14 days. This withdrawal period commences on the day after the Consumer receives the product or a pre-designated representative has received it on behalf of the Consumer.
  2. During the withdrawal period, the Consumer will handle the product and its packaging with care. They will only unpack or use the product as necessary to assess whether they wish to keep the product. If they exercise their Right of Withdrawal, they will return the product with all supplied accessories and in its original condition and packaging to the Seller, according to the Seller's reasonable and clear instructions.

Extended Withdrawal Period for Products Not Informed About the Right of Withdrawal:

  1. If the Seller has not provided the Consumer with the legally required information about the Right of Withdrawal or the Withdrawal Form, the withdrawal period ends twelve months after the end of the original withdrawal period.
  2. If the Seller provides the Consumer with the information referred to in the previous paragraph within twelve months after the starting date of the original withdrawal period, the withdrawal period shall expire 14 days after the day on which the Consumer receives that information.

Article 7 - Costs of Withdrawal

  1. If the Consumer exercises their Right of Withdrawal, the cost of returning the product is borne by the Consumer.
  2. The Seller will reimburse the purchase amount as soon as possible, but no later than 14 days following the withdrawal, using the same payment method the Consumer used, unless the Consumer agrees to a different method.
  3. Any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product shall be the responsibility of the Consumer. This cannot be claimed if the Seller has not provided all legally required information about the Right of Withdrawal.

Article 8 - Exclusion of the Right of Withdrawal

The Seller can exclude the Right of Withdrawal for the following products, but only if the Seller clearly stated this in the offer or at least in good time before the conclusion of the agreement:

  1. Products manufactured according to the Consumer's specifications, which are not prefabricated and are produced based on an individual choice or decision by the Consumer, or which are clearly intended for a specific person;
  2. Products that spoil quickly or have a limited shelf life;
  3. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
  4. Products that are, by their nature, irrevocably mixed with other items after delivery;
  5. Sealed audio, video recordings, and computer software whose seal has been broken after delivery;
  6. Digital content which is not supplied on a tangible medium if the performance has begun with the Consumer's prior express consent and their acknowledgment that they thereby lose their Right of Withdrawal.

Article 9 - The Price

  1. During the period of validity indicated in the offer, the prices of the products offered will not be increased, except for price changes due to changes in VAT rates.
  2. Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legislation or regulations.
  3. Price increases from 3 months after the conclusion of the agreement are only permitted if the Seller has stipulated this and:
    1. they are the result of legislation or regulations; or
    2. the Consumer has the authority to terminate the agreement on the day on which the price increase takes effect.
  4. All prices mentioned in the offer of products include VAT.

Article 10 - Conformity and Warranty

  1. The Seller guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations that existed on the date the agreement was concluded.
  2. A guarantee provided by the Seller, manufacturer, or importer does not affect the legal rights and claims that the Consumer can assert against the Seller based on the agreement.
  3. Any defects or incorrectly delivered products must be reported to the Seller in writing within 4 weeks after delivery. Return of the products must be in the original packaging and in new condition.

Article 11 - Delivery and Implementation

  1. The Seller will take the greatest possible care when receiving and implementing orders for products.
  2. The place of delivery is the address that the Consumer made known to the Seller.
  3. With due observance of what is stated in Article 4 of these Terms and Conditions, the Seller will execute accepted orders expeditiously but not later than 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order is not or only partially executed, the Consumer will receive notice of this no later than 30 days after they placed the order. In this case, the Consumer has the right to dissolve the agreement at no cost.
  4. Following dissolution in accordance with the previous paragraph, the Seller will refund the amount that the Consumer paid as soon as possible, but no later than 14 days after dissolution.
  5. If delivery of an ordered product proves impossible, the Seller will attempt to provide a replacement article. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement article is being delivered. For replacement articles, the Right of Withdrawal cannot be excluded. The cost of any return shipment is borne by the Seller.
  6. The risk of damage and/or loss of products rests upon the Seller until the moment of delivery to the Consumer or a pre-designated representative made known to the Seller, unless explicitly agreed otherwise.

Article 12 - Payment

  1. Unless otherwise agreed, the amounts owed by the Consumer must be paid within 7 business days after the start of the withdrawal period referred to in Article 6(1). In the case of an agreement to provide a service, this period starts after the Consumer has received confirmation of the agreement.
  2. The Consumer has the duty to report inaccuracies in provided or stated payment details to the Seller without delay.
  3. In the event of non-payment by the Consumer, the Seller has the right, subject to legal restrictions, to charge the Consumer reasonable costs made known to the Consumer in advance.

Article 13 - Complaints Procedure

  1. The Seller has a well-publicized complaints procedure and handles complaints in accordance with this procedure.
  2. Complaints about the implementation of the agreement must be submitted to the Seller within a reasonable time after the Consumer discovers the defects, complete with a clear description.
  3. Complaints submitted to the Seller will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the Seller will respond within the period of 14 days with a notice of receipt and an indication of when the Consumer can expect a more detailed answer.

Article 14 - Disputes

Contracts between the Seller and the Consumer to which these Terms and Conditions apply are exclusively governed by the laws of Germany.

Article 15 - Import Duties and Taxes

  1. Import duties and taxes for international shipments may be due when the goods arrive in the destination country. These vary from country to country, and NeonLumina recommends that you inform yourself about these potential charges before placing an order with us.
  2. If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to NeonLumina at the customer's expense, and the customer will receive a refund for the value of the goods paid, less the cost of return shipping. The cost of the original shipping will not be refunded.

Article 16 - Additional or Different Provisions

Additional provisions or provisions that differ from these Terms and Conditions must not be to the Consumer's detriment and should be recorded in writing, or in such a way that they can be stored by the Consumer in an accessible manner on a Durable Medium.

Article 17 - Special Provisions for LED Neon Signs

  1. All custom LED neon signs are manufactured individually for each customer. Due to the handcrafted nature of these products, minor variations in color, design, and dimensions may occur compared to the digital visualization. These variations are part of the unique character of handcrafted LED neon signs and do not constitute a defect.
  2. The colors displayed in our online product configurator are representative, but due to the nature of LED lighting when viewed by the human eye, the actual color spectrum may appear different when illuminated. Claims based solely on differences between the digital visualization and the actual product are not accepted.
  3. Each LED neon sign includes a mounting element. Minor asymmetry in this element may occur due to the production and installation process. Such asymmetry is not considered a defect and is excluded from warranty claims.
  4. For oversized LED neon signs (equal to or larger than 100cm), the Seller reserves the right to ship the acrylic backplate in two or three sections, depending on the design, to ensure maximum quality and prevent damage during shipping. The sections can be easily assembled during installation.
  5. The Seller is not responsible for inspecting user-submitted designs for copyright infringement, trademark violations, or other intellectual property issues. The Consumer is solely responsible for ensuring they have the right to use any text, images, logos, or designs they submit for custom products. The Consumer agrees to indemnify the Seller against any claims made by third parties regarding intellectual property rights violations.
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